Study on the Failure of DID Service Proliferation: Focusing on the Differences in Perceived Value between Service Providers and Service Consumers 


Vol. 14,  No. 1, pp. 41-47, Jan.  2025
https://doi.org/10.3745/TKIPS.2025.14.1.41


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  Abstract

This study aims to provide DID service providers with practical guidance on how to improve DID services. As a result of studying the actual service of providing DID service as a mobile employee card, we found the phenomenon of unmet expectation that the intention of providing the service is not delivered to the service user. It can be argued that DID services are not suitable for mobile employee cards, where the issuer stores all the employees’ information, and it can be posited that significant service strategic planning errors lead to the failure of DID service proliferation. We suggest that it is necessary to rethink the service strategy from an ESG perspective, such as trading personal information between companies, rather than replacing the digital version of physical ID cards.

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[IEEE Style]

H. H. Jeong, P. M. Jung, C. S. Mi, "Study on the Failure of DID Service Proliferation: Focusing on the Differences in Perceived Value between Service Providers and Service Consumers," The Transactions of the Korea Information Processing Society, vol. 14, no. 1, pp. 41-47, 2025. DOI: https://doi.org/10.3745/TKIPS.2025.14.1.41.

[ACM Style]

Hwang Hwa Jeong, Park Min Jung, and Chai Sang Mi. 2025. Study on the Failure of DID Service Proliferation: Focusing on the Differences in Perceived Value between Service Providers and Service Consumers. The Transactions of the Korea Information Processing Society, 14, 1, (2025), 41-47. DOI: https://doi.org/10.3745/TKIPS.2025.14.1.41.

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