An Effect on the Audit Quality and Customer Satisfaction by the Service Quality of Information System Audit 


Vol. 11,  No. 7, pp. 1467-1476, Dec.  2004
10.3745/KIPSTD.2004.11.7.1467


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  Abstract

The importance and the demand about IS(information system) audit are increasing to raise quality of IS and prevention of the IS risk and dysfunction. Technology and system research for the substantiality and raising reliability of IS audit are continuously performed. But, there are misunderstanding of audit clients about IS audit, insufficiency of auditor's ability and misunderstanding of new technoloty and target business area. Therefore, is not getting trust from client or system integrator because service quality of IS audit is weak relatively. This study aims at survey correlations between audit service quality factor and audit quality, between audit quality and customer satisfaction. The results of this study are as follow. Auditor's ability, correspondence has a significant effect on audit quality, also audit quality on audit satisfaction, and Auditor's ability. reliability has a significant effec on audit satisfaction.

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[IEEE Style]

D. S. Kim, H. S. Kim, Y. S. Ahn, "An Effect on the Audit Quality and Customer Satisfaction by the Service Quality of Information System Audit," The KIPS Transactions:PartD, vol. 11, no. 7, pp. 1467-1476, 2004. DOI: 10.3745/KIPSTD.2004.11.7.1467.

[ACM Style]

Dong Soo Kim, Hyun Soo Kim, and Yeon Shick Ahn. 2004. An Effect on the Audit Quality and Customer Satisfaction by the Service Quality of Information System Audit. The KIPS Transactions:PartD, 11, 7, (2004), 1467-1476. DOI: 10.3745/KIPSTD.2004.11.7.1467.

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